Shipping & Returns
Shipping Cost is calculated on a "per item", "per order", or "per pound" basis. Some items may have options for shipping, and the cost will vary depending on the shipping option you select. We sometimes offer free shipping for specific dollar amounts spent, on specific products, or other site-wide shipping specials.
Most in-stock items will ship within 2 days, and will arrive in 4-7 days in the continental 48 states. Please note that some items will not be able to be shipped to PO Boxes depending on the size and weight, and the carriers restrictions. If you are ordering a custom item, you will receive notification of an estimated completion date.
Return & Exchange Policy
We will gladly accept returns for exchange or refund on non-customized items. Please email us within 7 days of receiving your product, and return the item within 14 days, postage paid. The item must be in unused, new condition.
If you wish to return a customized item, please contact me to discuss. I want to ensure your 100% satisfied with the item you received, and would like to know why your customized item didn't live up to your standards, and would like to work with you to make it right.